At Aleeva Fashions, customer satisfaction is our top priority. Our refund and return policies are crafted to ensure a transparent and secure shopping experience.
Refund Eligibility:
Refunds will only be issued under the following conditions
Damaged Product on Arrival:
If the customer receives a product that is damaged or defective upon delivery.
Advance Payment but No Delivery:
If the customer has paid in advance but the product is not delivered to them within the expected delivery window.
Return Conditions:
Returns are accepted within 3 days of delivery.
The product must be in its original, unused condition — with no signs of damage, color fading, or wear.
Customers are required to provide clear proof (photo or video) showing the item is in its original condition.
Refund Process:
- Contact our customer support team within 3 days of delivery.
- Provide order number, reason for return, and supporting proof (images/videos).
- Once verified, we will initiate your refund to the original payment method within 5–7 business days.
Note: No refunds will be processed for used, damaged, or altered items.